Privacy Policy

1. Introduction

At Liztex, we are committed to protecting the personal data of our users and customers. This Personal Data Processing Policy explains how we collect, use, store and protect the personal information you provide to us when interacting with our website and services.

2. Responsible for the Processing of Personal Data

The person responsible for the collection and processing of your personal data is:

• Name of Network Administrator: Luis Enrique Alacam Cumatz
• Address: Km. 30.5 Carretera al Pacífico, Parques del Lago, Amatitlán, Guatemala.
• Contact e-mail: lalacam@tydfil.com.gt
• Phone: +502 6633 6550

3. Definition of Personal Data

Personal data is any information that allows us to identify you, such as your name, e-mail address, address, telephone number, payment information, among others.

4. Information We Collect

We collect the following types of personal data:

• Contact information: Name, e-mail, telephone number, address.
• Identification data : Data provided to create an account or make purchases.
• Datos de pago: Información necesaria para procesar compras (como número de tarjeta de crédito/débito, cuenta bancaria).
• Browsing data : Information about how you interact with our website, such as IP address, cookies, pages visited, etc.

5. Purpose of Data Processing

Your personal data will be used for the following purposes:

• Order and purchase management : To process and ship requested products or services.
• Communication: To send relevant information about your account, products, promotions, and news.
• Improve the user experience: To personalize our services and facilitate your navigation on the site.
• Compliance with legal obligations: To comply with our tax, commercial and legal obligations.

6. Legal Basis for Data Processing

The processing of your personal data is based on the following legal bases:

• Explicit consent: When you provide your information voluntarily through forms on the website.
• Exercise of a contract : When the collection of your data is necessary for the performance of a contract, such as the processing of purchases.
• Compliance with legal obligations: When necessary to comply with applicable laws, such as tax laws.

7. Data Subject Rights

According to the Law for the Protection of Personal Data in Possession of Obligated Subjects (Decree 57-2008), you have the following rights over your personal data:

• Right of access: You may request information about the personal data we hold about you.
• Right of rectification: You may correct any incorrect or outdated information.
• Right of cancellation: You may request the deletion of your personal data when they are no longer necessary for the purposes for which they were collected.
• Right to object: You can object to the processing of your personal data in certain cases.

To exercise these rights, you must send us a request to lalacam@tydfil.com.gt , providing the details of your request and a copy of your identification document.

8. Transfer of Data to Third Parties

We may share your personal data with third parties in the following cases:

• Service providersCompanies that assist us with payment processing, shipping logistics, marketing services, etc. These vendors are obligated to protect information in accordance with our policies.
• Law enforcement: If required by a judicial or administrative authority.

9. Security Measures

We implement technical, administrative and physical measures to protect your personal data from unauthorized access, alteration or improper disclosure. These measures include the use of SSL encryption on our website and appropriate access management.

10. Use of Cookies.

We use cookies to improve your browsing experience and collect usage data from our website. Cookies are small files that are stored on your device. You can manage and disable the use of cookies through your browser settings. For more information, please see our Cookies Policy.

11. Data Retention Period

Your personal data will be retained for the time necessary to fulfill the purposes for which they were collected, and for the time required by applicable laws, to comply with our legal and tax obligations.

12. Changes in the Personal Data Processing Policy

We reserve the right to modify this Personal Data Processing Policy at any time, in order to adjust it to legislative, technological or commercial changes. Any modification will be published on this page, indicating the date of update.

13. Contact

If you have any questions or concerns about how we treat your personal data, you can contact us through the following means:

• Correo electrónico: lalacam@tydfil.com.gt
• Phone: +502 66336550.